Shipping and Return Policies

Updated April 2024

 

 

Shipping Policy

USPS Domestic Shipping. 

For expedited services or shipments going outside of the US, please contact us at: equmn.com@gmail.com

 

Equmn generally ships items within 24 hours of the payment being processed. Occasionally, circumstances may arise that will delay shipping past 24 hours.  Equmn continually strives to get items shipped as timely as possible.

 

Back-ordered items

If you place an online order that is back-ordered, you will be notified when it is ready to ship.

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What should I do if an item arrives damaged or disfigured?

We make every effort to package your order so that it arrives in good condition. We will replace a damaged bag of Equmn bags that have been punctured during shipping. 

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The following conditions must be met:​

• Contact us within 24 hours of delivery

• Provide one picture of the damaged shipping container (box, envelope, etc.)

• Provide another picture of the damaged Equmn bag

• Email the details and the two pictures to equmn.com@gmail.com

 

Return Policy

There are no product returns for a refund. Once orders are shipped, they cannot be changed or cancelled. 

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Cancellation Policy

Once orders are shipped, they cannot be changed or cancelled. It is extremely important to verify that all item(s) and quantities are correct prior to placing the order. Cancellation is only possible if we are notified before the shipping process has begun. Please contact us ASAP at equmn.com@gmail.com

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 Updates To Our Policies

Any of Equmn’s policies may be updated periodically and without prior notice to you to reflect changes in our practices. We will indicate at the top of Equmn’s Policies page when they were most recently updated.

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